Surrey Air strives to achieve fast response times to all enquiries.

On very hot or very cold days when breakdowns are common we experience high demand for our services. We do our best to explain our call out fees policy when we talk to you. However we understand that at times of stress, details regarding fees and charges can be missed or misinterpreted. In  case you need to be reminded of these charges please find them outlined below:

Residential On-Site Attendance Charges:

For all residential General Breakdown and Repair visits there is a minimum $231.00 incl gst site attendance fee.

This is comprised of:

  • $121 call out fee
  • $110 minimum 1 hour labour charge

Same Day Emergency Call Out is $395 incl gst and 30 mins assessment. Additional labour is $110 per hour.

Upon diagnosis our technician will advise:

  1. If the job requires more than one hour of labour. Additional on site hours are charged at $110 plus gst per hour.
  2. If parts are required and a firm price will be provided.
  3. If the job is not cost effective to repair and a quote for unit replacement is a consideration then both repair and replace quotes can be supplied. Remember to ask your Surrey Air technician for both repair and replace quotes if that is what you require.

You will find our technicians have your best interests in mind at all times and will communicate any variations to the original analysis or quotes immediately.

Please note that due to Surrey’s Safety First OHS policies, any adverse weather conditions and site hazards may limit technician availability.

Please visit our News page for many heating and cooling tips on how to stay comfortable and safe in your home throughout the year.